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Privacy Policy

Within Balance | Healing Arts

Last updated: 13/03/2026

Within Balance | Healing Arts (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, and how you can access and correct it.

This policy applies to all clients, website visitors, and individuals who interact with our services, whether in person, online, or through other means.

1. What Information We Collect

We may collect and hold the following types of personal information:

a) Identification and contact details

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Postal address

b) Health and wellbeing information (where relevant to services)

  • Health history forms
  • Presenting concerns
  • Session notes
  • Information you voluntarily share during sessions

c) Booking and payment information

  • Appointment history
  • Invoices and receipts
  • Payment method details (note: we do not store full credit card details)

d) Website and digital information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Enquiry form submissions

Providing personal information is generally optional, however, if you choose not to provide certain information, we may be unable to provide you with our services.

2. How We Collect Your Information

We collect personal information in a number of ways, including:

  • When you make a booking or enquiry
  • When you complete intake or consent forms
  • During consultations or sessions
  • When you contact us by email, phone, or social media
  • When you use our website
  • Through cookies and analytics tools (where applicable)

We aim to collect personal information directly from you unless it is unreasonable or impracticable to do so.

3. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

  • To provide and deliver our wellness and therapeutic services
  • To manage bookings, scheduling, and client records
  • To communicate with you about appointments, services, and updates
  • To issue invoices and process payments
  • To comply with legal and regulatory obligations
  • To improve our services and client experience
  • For internal administration and quality assurance

We only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect.

4. Sensitive Information

Some of the information we collect may be considered sensitive information, including health information.

We only collect sensitive information:

  • With your consent, and
  • Where it is necessary for the provision of our services, or
  • Where required or authorised by law.

Sensitive information is handled with a higher level of care and confidentiality.

5. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your personal information only in the following circumstances:

  • To service providers who assist us in operating our business (e.g. booking systems, payment processors, IT providers)
  • Where required or authorised by law (e.g. court orders, legal obligations)
  • With your consent, or at your direction

All third parties we engage are required to handle your information in accordance with privacy laws and confidentiality obligations.

6. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure storage of physical files
  • Password-protected digital systems
  • Limited access to client records
  • Use of reputable software and service providers

When personal information is no longer required for any purpose, we will take reasonable steps to securely destroy or de-identify it.

7. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate, incomplete, or outdated information

Requests can be made in writing, and we will respond within a reasonable time. In some circumstances, access may be restricted as permitted by law.

8. Complaints

If you have a concern or complaint about how we have handled your personal information, you may contact us directly.

We will:

  • Acknowledge your complaint
  • Investigate the matter
  • Respond to you in writing within a reasonable timeframe

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors use our site.

You may disable cookies through your browser settings, however this may affect website functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website, with the updated date noted at the top of the policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Within Balance | Healing Arts
Email: withinbalancecollective@gmail.com